Shop Online in the Rosecote Shop

Books, Packets, DVDs, Brushes, Paints, Online Classes,
Gift Tags and Gifts for the Decorative Painter

Terms and Conditions

Prices and Product Availability are Subject to Change Without Notification.

Payment Methods:

• PayPal:  payments may be made through PayPal’s Secure Payment processor. The shopping cart will direct you to the Secure Payment processor at PayPal and will send us an email message when your payment is made. The order will be processed and then, mailed in 3 to 5 business days.

All orders are payable in US funds only, and are sent upon receipt of payment.  Personal checks, money orders, and International Postal Money Orders are not accepted for online ordering.  Personal checks and money orders are accepted for phone orders.

Returns:

• No returns, refunds or exchanges for books, packets, DVDs, painted pieces (artwork).
• No refunds or exchanges for any digital product including e-packets, e-backgrounds, e-gift tags/stickers.
• No refunds or exchanges will be given if you are unable to play the online class videos on your chosen device (computer, tablet, smartphone). Each class has a video trailer associated with the class listing in the Online Shop (see example) to help you ensure that your device is properly equipped to play the videos.
• Damaged items may be returned for replacement or credit only.  Authorization must be obtained before the item is returned.

Shipping:

• Shipping costs are based on the size and weight of the item(s), zip code, postal code, and country.  We ship to the United States, Canada, and Japan.  Contact us via email if you wish to place an order from another country.
• A $2.00 Handling Fee is added to orders which include Painting Surfaces (Artist Panels, Box Panels, Matted China, Wood Cut-outs and 3-Dimensional painting objects).
• There are no Shipping Fees associated with Digital Products.
• Orders are shipped via United States Postal Service or UPS.

Digital Products:

• Digital products are available for immediate download when your payment is received.
• Digital products are subject to the terms set forth in the Terms of Service.
• No warranty is expressed or implied nor are successful results guaranteed with any Digital Product.
• Videos have been provided to help you print any of the Digital Products using the printer and software on your computer.

Online Classes:

• Rosecote or Jeanne Downing shall not be held responsible for network failures, internet connection speeds, software compatibility, lack of your ability to view the videos, or classroom login issues.
• Rosecote or Jeanne Downing shall not be liable for any electronic device that may be infected with a computer virus or malware.
• If Rosecote or Jeanne Downing are unexpectedly unable to provide the videos associated with any online class purchased, we will make them available to you for download.

WooCommerce Cookies

To keep track of cart data, WooCommerce makes use of 3 cookies:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

Jeanne Downing Decorative Art Designs
468 43rd St., Loveland, CO 80538-1777